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Terms and Conditions

- All tickets are sold subject to these terms and conditions. Purchase and/or use of a ticket/s to enter the Event constitute acceptance of these Terma and Conditions on your behalf and on behalf of any person for whom you are purchasing tickets.

- Greek Fest reserves the right to vary these Terms and Conditions from time to time without notice and at our sole discretion. Updates will be published on the website:

- Any directives or statements on the tickets, posted or announced at the event also form part of these Terms and Conditions.

- In the instance of a breach of the Terms and Conditions, the Greek Fest reserves the right to cancel the ticket/s and eject the offender/s and retain all moneys paid.

Age Policy

- Any persons under the age of 16 must be accompanied by an adult of 18+ when entering the event.

- Anyone 18+ must provide ID and may enter the Event unaccompanied. Greek Fest does not accept any parental or guardian duty for any person attending the Event.

- Security and Greek Fest Staff reserve the right to ask for ID before entry. Should any persons who has been requested to provide ID refuse, they will be denied entry to the Event.

- Acceptable forms of ID:

- Valid Photo Driving License – full and provisional

- Valid Passport

- Valid PASS card from the National Proof of Age Standards Scheme also known as a Citizen Card

- ID must be an original, no copies or photocopies will be accepted.

- Greek Fest reserves the right to refuse admission if, in our opinion, there is any doubt that the ticket holder is in possession of a false document. In such instance, you will not be entitled to a refund and your ticket will be invalidated.

- Greek Fest and our suppliers operate a strict Challenge 25 policy across all bars at the Event and valid ID is required to buy and drink alcohol.

- Anyone under the age of 18 caught drinking or in possession of alcohol will have the alcohol confiscated and may be ejected from the Event without any refund.

- Anyone over the age of 18 caught buying alcohol for someone under the age of 18 will be ejected (together with, at our discretion, anyone in the same party) from the Event without any refund.

- It is your responsibility to check the suitability of the event for you and anyone in your party regardless of age restrictions, this includes considering the type of audience the Event is likely to attract and whether such an audience is a suitable environment for you and anyone in your party. You will not be entitled to a refund if you or anyone in your party find that any aspect of the Event, including behaviour of other attendees, causes offence to you or any children on whose behalf you have purchased a ticket.


Ticket Purpose

- Only customers holding a valid ticket will be admitted to the Event. You will receive a wristband upon entry, and it is your responsibility to ensure that this remains on your wrist at all times. Greek Fest reserves the right to check wristbands at anytime to assess whether they have been damaged or swapped around.

- Any passing on of wristbands will result in ejection from the event, will result in the ejection of yourself and others in the party at the discretion of Greek Fest and Security.

- Tickets are for single use and can only be used by one person.

- Tickets, wristbands and/or other forms of accreditation to the Event are personal, revocable licenses and shall always remain the property of Greek Fest. For security purposes we reserve the right to recall any accreditation at any time.

- You are prohibited from using your tickets as part of any promotion, competition, advertisement or give away or as any part of any product or service package, or for commercial gain without the express written permission of Greek Fest. Any attempt to do so will result in your ticket (and the ticket of anyone in your party) being void (resulting in the ticket not being valid for entry, and, if already entered, ejected from the event without refund.

- Greek Fest is not liable for lost, stolen or defaced wristbands. If you lose or damage tour wristband you must inform a member of the Security team immediately. Replacement wristbands can be issued at the entrance to the Event if the original wristband, though damaged, is presented when requesting a replacement.

- Ticket price and availability may be subject to change without notice prior to purchase.

- Upon purchase, please check tickets carefully as mistakes cannot always be rectified. Should you realise a mistake has been made, please email and we will try to assist you. We may not be able to respond to such requests for assistance during or immediately prior to the Event.

- Tickets are not issued on a sale or return basis and refunds will not be made for non-attendance unless provided for under these Terms and Conditions.

- Ownership or possession of a ticket does not confer any rights (by implication or otherwise) on you to use, alter, copy or otherwise deal with any of the symbols, logos and/or intellectual property appearing on the ticket.


Entry Policy

- All ticket holders and attendees much consent to a security search of persons, clothing, bags and other items deemed necessary at the entrance to the Event. Refusal to consent to such searches will result in the non-consenting ticket holders being denied entry (resulting in the ticket not being valid for entry, and if already entered, ejection from the Event) without refund.

- Prohibited Items or any other items that Greek Fest or third parties acting on their behalf (such as security) deem to be either; a risk to the safety, security or enjoyment of others, unsuitable to be taken to the event, or may be used in an illegal or offensive manner (regardless of whether or not the item itself is legal) are not permitted to be taken into the Event. In certain circumstances, entirely at our discretion, we may allow you to hand over or dispose of such items in order that you may be admitted to the Event. In such circumstances, the items will be disposed of in any manner we think appropriate, and you will not be entitled to recover such item at a later time.

- Ticket holders may be ejected if found in possession of prohibited items inside the Venue. Prohibited items include but are not limited to:

o Food and drink, save one 500ml bottle of water per person.

o If you have any specific dietary requirements that we don’t cater for at the Event, we do allow a reasonable amount of food to be brought into the Venue for personal consumption. Please speak to the Search Supervisor when you reach the entrance to the Event.

- Drugs/Controlled/Psychoactive substances – illegal drugs, Nitros Oxide, Legal Highs or any associated paraphernalia.

- Weapons, or anything that can be considered a weapon on the opinion of Greek Fest or that of the third-party suppliers.

- Animals, except registered assistance animals

- Restricted items are, but not limited to: Bicycles, roller-skates, scooters, personal motorised or non-motorised vehicles, except for wheelchairs; spray cans, gas canisters or compressed gas in any container, fireworks, flares, candles, smoke canisters, Chinese lanterns, camp-fires, explosives, fire-arms, knives or blades, replica weapons of any sort, camping sticks, furniture, gazebos or parasols, s ports equipment, flags and banners, megaphones, amplification equipment, speakers, air horns, laser devices, remote controlled drones, hi-visibility tabards or similar, glass bottles, perfumes and aftershaves in glass containers, tools, scissors or other items that can be deemed dangerous

- Climbing on Event structures or existing park landscape and snit-social behaviour of any sort is not permitted.

- No refunds will be offered to customers who are refused entry or ejected from the site at the discretion of Greek Fest.

- If you are refused entry to the Event, or have been ejected, you may not purchase another ticket or otherwise gain entry.

- Failure to show a valid/intact/undamaged wristband when requested may result in ejection form the Event without later claim or compensation.

- To ensure the safety of our attendees, from time to time, we may have to restrict/change egress routes from the Event.


Filming, Photography and CCTV

- Unauthorised photography, video, audio recording and transmission of the Event, the performers and the performance for professional purposes or financial gain is strictly forbidden.

- Professional audio and imaging equipment are not permitted to be brought to the event.

- Ticket Holders consent to being photographed, filmed and sound recorded as an audience, without payment, and to their image being exploited in all media for any purpose at any time throughout the world by Greek Fest who shall own the copyright to all such recordings. All personal data will be processed in accordance with GDPR.

- CCTV will be in operation across the venue. Images are recorded for the prevention of crime and disorder. If requested, images will be passed directly to the Police.


Trading & Commercial Activity

- Only those specifically authorised by Greek Fest to undertake trading, marketing or commercial activity at the Event may do so.


Unauthorised Ticket Agents

- Tickets bought from unauthorised agents are not valid and admission will not be granted to the Event if you attempt to use any ticket bought from unauthorised agents.

o Do not buy from an unofficial ticket agent. Wix is the official ticket agent of the event. Greek Fest may sell tickets directly at their discretion. If you are in doubt as to whether your ticket is genuine, please email

o If there are no tickets available, please contact us directly on the above email address, please do not attempt to buy tickets through a third party.

o Do not buy from internet auction sites or exchange/buy tickets on social networking sites.

o If you live in the UK, do not buy from a website with an overseas address.

o Do not buy tickets from an individual either in advance of, or outside the event.

- Occasionally, people find themselves with a spare ticket. Please do not be tempted to sell this on a third-party site.

- We reserve the right to cancel any ticket that we believe has been booked with the intention of reselling or where we believe the ticket has been purchased via fraudulent means, such as credit card fraud.



- In the event of a cancellation, postponement or Material Alteration of the event (defined below) you will be entitled to a refund in accordance with the terms and conditions or refund policy of the authorised ticket agent from whom you purchased a ticket. You will not be entitled to a refund under any other circumstances. Unless the ticket issuer states otherwise, you will not be entitled to a refund of booking fees. Personal arrangements including travel, subsistence and accommodation in relation to the Event which have been made by you are made at your own risk and neither the authorised ticket agent nor Greek Fest will have any liability for any such loss of enjoyment or wasted expenditure in the case of a cancellation, postponement or otherwise. A “Material Alteration” is a change which, within our reasonable opinion, makes the Event materially different to the Event which purchasers of the ticket could reasonably expect. Unless the Event you are attending is a concert with a clear headline act (i.e., not a festival), changes to acts shall not be considered a Material Alteration. A change to performance times is not considered a Material Alteration. A Material Alteration is judged by reference to the nature and billing of each Event. The Event is judged by reference to the overall theme rather than the individual act scheduled to appear. No scheduled acts may be considered as headline acts regardless of their relative fame or prominence on the billing, and so cancellation by an artist will not entitle you to a refund, regardless of their position on the bill.

- In order to claim your refund, please refer to the terms and conditions of the authorised ticket agent from which you purchased your ticket for details of how to claim a refund or to any communication received from the authorised ticket agent and/or us by e-mail, social media or other means. The point of sale may not make a refund if you fail to follow the instructions provided within the notified time frames. Refunds will only be made to the person who purchased the tickets.

- If is your responsibility to check that the Event has not been cancelled, rescheduled, or made the subject of a Material Alteration. Information on such matters will be made available on behalf of Greek Fest as soon as reasonably practicable on the Greek Fest Website and/or at the Event venue. Customers are advised that the website cannot always be updated immediately and that circumstances giving rise to cancellation, postponement or Material Alterations can sometimes arise immediately prior to an Event. We advise that you check before you travel.

- Tickets will not be refunded where they have been used to gain entry to an Event or where you are able to and choose to attend a postponed Event.

- Any reduction in price, discount or promotional offers, either to the face value of the ticket or otherwise, will not qualify for a refund or partial refund.


Further Information

- The event is subject to license.

- Greek Fest reserves the right to refuse you entry and/or eject you from the Event. In particular but without limitation you may be refused admission to or removed from the Event for any of the following reasons: for health and safety or licensing reasons; if you behave in a manner which has or is likely to affect the enjoyment of other persons at the Event; if you use threatening, abusive or insulting word or mannerisms’; if, in Greeks Fests reasonable opinion, you are acting under the influence of alcohol or drugs; if you fail, when required to produce proof of identity or age; if you refuse to comply with Greek Fest security searches; if you breach these Terms and Conditions; and/or your ticket is void.

- If before or during the Event you have a complaint in relation to the Event, please contact Greek Fest or a member of staff promptly since the complaints are difficult to deal with after the Event.

- You must comply with any and all instructions given to you by Greek Fest and/or staff and security at the Event.

- Whilst every effort is made to ensure that the full, advertised bulled performances take place, Greek Fest reserves the right to change the published bill and/or running times without notification. This includes, but is not limited to, artists and billed attractions. Tickets are for the Event and not a specific artist.

- Any published start and finish times of a performance at an Event are estimates only and are subject to change. Greek Fest shall not be liable for any change of a published start or finish time. It is your responsibility to make appropriate arrangements to ensure that you arrive at the Event in sufficient time (taking into account time required for queuing and searching to enter the Event)in case the Event or performance you wish to see starts earlier than the published time or otherwise to ensure you are able to stay until the close of the Event or performance should you wish to if it overruns. We will not be responsible to make any refund or meet the costs of any alternative travel arrangements or for any loss of enjoyment or other indirect loss as a result of an Event not running to the precise advertised times or for your late arrival at the Event.

- There will be no admission to the Event before the designated opening times on the day.

- All guests are asked to observe and comply with safety advice, site signage and no smoking areas. In accordance with Smoke-Free Regulations, the tented/marquee areas and other areas o f the Event are designated ‘No Smoking’ areas. Normal statutory rules and regulations apply and should be observed at the Event and failure to do so may result in ejection from the Event.

- You shall not bring into the Event or display or distribute (whether free or not) at the Event, any sponsorship, promotional or marketing materials.

- Greek Fest reserves the right to implement any restrictions/conditions deemed necessary before and during the Event to ensure the safe management of the Venue. You must at all times comply with any and all instructions given to you by Event staff and security. The Event is outside on a green field site which may be uneven in places and conditions underfoot may be affected by weather and heavy footfall. You should take

reasonable precautions to avoid suffering injury, including, without limitation, wearing sensible shoes and taking care in areas where ground is uneven or has been affected by adverse weather.

- Strobe lighting, lasers and smoke/haze effects and other special effects may be used in some performances.

- Ticket holders accept that exposure to loud music over periods of time can cause damage to hearing. It is the Ticket Holders responsibility to ensure that the protect themselves from such exposure if so required.

- The event is an outdoor event. Please bring suitable clothing and footwear. No refunds will be given due to inclement weather.

- Greek Fest will not accept responsibility for any damage or loss of personal items at the Event.


Access Requirements

- If you have access requirements, please contact us as far in advance of the Event is possible. If you have not notified Greek Fest of your access requirements in advance, we cannot guarantee that we will be able to cater to your needs, though we will use reasonable endeavours to do so.



- You agree that Greek Fest, its servants or agents will not be liable to you for any loss, injury or damage to any person (including you) or property however caused (including by Greek Fest or its servants or agents) in any circumstances unless due to the negligence or wilful or malicious act of Greek Fest, its servants or agents.

- You agree that Greek Fest shall not be liable to you for any indirect or consequential costs, claims, actual or alleged losses howsoever arising out of or in connection with the Event and/or our obligations under these Terms and Conditions including, but not limited to, loss of profits, anticipated profits, savings, business or opportunity, or loss of publicity or loss of reputation, or opportunity to enhance reputation, or loss of contract or other economic or consequential loss arising from the performance (or failure to perform) these Terms and Conditions.

- Greek Fest will not have any liability to you whatsoever for loss or expenses incurred in connection with the Event or any cancellation of the Event, including, without limitation, costs of any personal travel, accommodation or hospitality arrangements made relating to the Event or cancellation of the Event.

- We do not sell any travel packages. Where you have purchased any travel, accommodation or any additional extras from a third party, this does not constitute a travel package and, even in the event of cancellation, postponement or Material Alteration, we are not responsible for any refunds requested by you from those third parties. You should read the third-party terms and conditions together with any refund policies they provide carefully. If we have provided any link or direction to a third-party, this does not constitute a recommendation or suggest any affiliation with these third parties and does not constitute a travel package.



- To the fullest extent permissible in law, Greek Fest shall be entitled to assign all and any of its rights and obligations under these Terms and Conditions, provided that your rights are not adversely affected.

- If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court, the invalid or unenforceable provision shall be severed or amended in such a manner as to render the rest of the provision(s) and remainder of these Terms and Conditions valid or enforceable. If Greek Fest delays or fails to enforce any of these Terms and Conditions, it shall not mean that Greek Fest has waived its right to do so.

- These Terms and Conditions (including updates provided via our website) together with the ticket purchase terms and conditions, constitute the entire agreement between the parties in connection with the subject matter of these Terms and Conditions and supersede any previous Terms and Conditions, agreement or arrangement between you and Greek Fest relating to the subject matter of these Terms and Conditions.

- These Terms and Conditions shall be governed by the laws of England and Wales and the parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

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